Shipping & Returns

Shipping Information

Alooda is a UK based company and all products sold by Alooda are made to order, this is more environmentally friendly and prevents over stocking and surplus. All items are processed on an individual basis and can take approximately 48hrs to process before being shipped worldwide by the most cost effective carrier.

Please note that all shipping times are estimates only. We are not responsible for any delays caused by our delivery partners, including strikes and disruptions.

DELIVERY AREAS

Domestic

The predominant carrier for UK based deliveries is via Royal Mail. Other major logistics companies may also be used.

Delivery is estimated at 4-10 days.

We will not deliver to P O Boxes.

Once the item has left our facility the item is the responsibility of the customer, so please check your item for damages before opening.

International

Alooda uses a network of major international carriers including DHL, FedEx, UPS. 

Delivery is estimated at 4-10 days, countries outside the EU and the US may take longer.

Duties and taxes imposed by your country of residence are the responsibility of the recipient and usually payable on receipt of the goods.

Once the item has left our facility the item is the responsibility of the customer, so please check you item for damages before opening.

Returns & Exchanges

The returned goods must be in perfect, unworn, re-saleable condition, with any tags, barcodes or labels attached and returned to us with 14 days of purchase and at your own expense.

We recommend that you return your items using a recorded/insured delivery service. We cannot be held responsible for goods lost in transit.

Return Instructions

Please email us first to inform us your item is being returned and the reason for its return at: returns@alooda.com a return address will be provided in our response depending on your geographical location.

Include an original order receipt and a note in the package with your order reference and reason for return, to help keep things efficient our end. Thanks.

(If your item came with free incentives, these also need to be returned in perfect resalable condition, any missing incentives will be charged at their normal retail price.)

Please allow 28 days for all returns to be processed.

Refunds will be credited to the credit/debit card used for the original payment.

Exchanges

We currently cannot cater for buyers remorse, we do not offer product exchanges.

We suggest you pay close attention to the size guide and colour choice before ordering.

If you are interested in a different size or colour the items will first need to be returned and a new order placed.

Your returns will be refunded once received and processed at our facility (allow 28 days for processing as stated above.)